Terms and Privacy Policy


EmbedGPT.chat Privacy Policy

Last Updated: May 7, 2023


Introduction

EmbedGPT ("we," "us," or "our") provides a service that allows customers to embed ChatGPT-powered chat into their websites. This Privacy Policy explains how we collect, use, share, and protect your information when using our services, as well as your rights and choices concerning your information. By using our service, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect


Chat Information

We do not collect personal information, such as names or email addresses, from end users in chat messages. Users should not enter personally identifiable information (PII) in the chat messages. We provide an optional feature to automatically scrub PII information entered into the chat.

Account Registration Information

When you register for an account with us, we collect certain information to process your registration and to provide you with our services. The information we collect includes:
a. Personal Name: To personalize your experience on our platform and to communicate with you.
b. Email Address: To send you account-related communications, updates, and to respond to your inquiries.
c. Company Name: To understand the organization you are representing, if applicable, and to provide better service.

Contact Form Information

We provide a "Contact" feature that allows users to submit inquiries or requests through a form. This feature is available both on our website and as an embeddable form that our customers can include on their websites. When this feature is used, we collect the following information:
a. Name: To personalize our communication with users.
b. Email Address: To respond to inquiries and communicate with users.
c. Inquiry Details: To understand and address inquiries or requests effectively.

Use on Our Website
When the Contact feature is used on our website, we use the collected information solely for the purposes of responding to inquiries or requests, and communicating with users.

Embeddable Contact Form
When our customers embed the Contact form on their websites, the collected information is managed by our customers, and we act as a data processor. We process this information on behalf of our customers to enable them to respond to user inquiries and requests. Our customers are responsible for complying with any applicable laws and regulations regarding the collection and use of personal information on their websites.

How We Use Your Information

We use the chat message content for the following purposes: a. To provide, maintain, and improve our service; b. To enable our customers to review the chat message content; c. To review the messages for quality control and development operations purposes; d. To comply with applicable laws and regulations.

Information Sharing

The chat messages sent through our service are also subject to OpenAI ChatGPT's service privacy policy. We may share your information with OpenAI in order to provide the ChatGPT service. We may also share your information with third parties as required by law or to protect our rights or the rights of others. For payments and billing, we use Stripe. Your customer information will be sent to Stripe for processing. Please refer to Stripe's privacy policy for information on how they handle your data.

Data Retention

Chat Data Retention

The retention period for chat data varies depending on the context in which the chat service is being used:

a. Customer Accounts: By default, chat history in customer accounts is retained for 1 year. However, customers have the option to modify the retention settings, choosing a retention period between 7 days and 1 year based on their preference.

b. EmbedGPT.chat Website: Chat history for the chat widget on the EmbedGPT.chat website is retained for 30 days.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, whichever is longer.

Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

Your Rights and Choices

You have certain rights regarding your information, subject to local data protection laws. These may include the right to access, correct, delete, or restrict the processing of your information. If you have any questions or wish to exercise any of these rights, please contact us at info@embedgpt.chat.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at: EmbedGPT

Governing Law

This Privacy Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of State of Delaware, US, without giving effect to any choice or conflict of law provision or rule.